This public utility operates in the United States, providing municipal drinking water and waste- water services to millions of Americans. Doyle Security Services (DSS) provides physical security at several locations in New York, New Jersey, and Pennsylvania. DSS security professionals are deployed at this client’s corporate headquarters in New Jersey, as well as at a number of their water processing facilities.
DSS was selected because this client was looking for a security services provider large enough to meet its extensive needs. But with a management team that focuses on responsive customer service. The client benefits from constant communication with its DSS Client Service Manager and the DSS district management team. This communication means that DSS can quickly adapt service delivery to meet client’s changing needs and concerns.
DSS is contracted to support their operations throughout New Jersey and Pennsylvania. This utility has a strong presence across the United States that DSS also supports using its strategic partners that share our core values and vision. Besides providing security and protection coverage at its headquarters in New Jersey, DSS also secures several other facilities across the state that are critical to day-to-day operations of its water supply. Coverage also includes a mobile patrol in Pennsylvania that visits reservoirs, parks and facilities, which protect critical lines that impact water supply. In addition, DSS collaborates with the client to assess, design, and recommend on technology capital expenditures to harden their security structures. DSS has implemented a policy requiring that our security professionals contact the DSS Command Center hours ahead of a deployment in order to receive post assignments. This policy has eliminated misunderstandings regarding coverage, scheduling, and specific post duties. It has resulted in improved service and a smoother operation across all sites.
Transition to contract services could not have been any smoother. And the business relationship built between both of our organizations is truly remarkable. Both teams are committed to providing superior service and ongoing support. The collaboration between both companies continues to drive the standard of high-quality security and protection services that this major water utility seeks and prides itself on. In today's world, an appropriate balance between safety and security must be achieved in order to create the most secure environment. DSS has extensive experience with highly trained security officers to ensure that our clients, their employees, their information, and their assets receive the best protection.
As the needs of our diverse clients are varied and dynamic, at times a single security solution does not work. Our leadership team at DSS consists of security industry experts who review, assess and consult with our clients. We are able to develop and implement cost-efficient and effective security and life/safety programs that meet our clients' ever-changing needs. By being proactively responsive over the years, DSS has become your “Go To” company.