“When we decided to centralize and outsource our command center operations, we gained more than cost-savings by connecting through DSS’s remote operations center. We now count on detailed emergency communication via their dedicated operators 24/7. In the past, when situations were complex, our personnel were multitasking to the point that sometimes we could not get the best perspective on developing situations—especially when something affected several of our facilities at once. Now, we have immediate notifications; faster access to detailed critical information and alerts; and we can better utilize our officers. In some instances, we’ve actually lowered manpower costs.”
“At any given moment, there is something different going on at every one of our locations throughout the country. What’s impressed me about DSS, is that beyond having competent officers, their teams “get” the concept that we need to meet special requirements and address different vulnerabilities at each of our offices. They cross-train and they perform. It takes some of the stress out of my day-to-day operations.”
“It’s always a challenge managing a security team and most of the time the different security companies are hiring from the same labor pool. So, what makes the difference? The Management Team. The DSS leadership team have been responsive to the needs of my organization. They are true partners in security and life safety”
“Over the years, we have used many security contractors that haven’t always met our expectations. They’ve generally ‘over-promised and under-delivered’. It wasn’t until we contracted with the management team at DSS that we found a company where they actually do everything they say they will do.”
“DSS has augmented our security team on multiple special projects. We’ve found them to be a great fit and will continue to count on them in the future for all our outsourced security and investigative needs.”
“Our diverse student population and academic environment has proven to be a challenge for contract firms over the years. We’ve been extremely pleased with how DSS has lived up to our expectations.”
“They understood our issues right away. Their management’s experience in commercial building services as well as security made the transition to Doyle Security Services simple.”
“When we decided to centralize and outsource our command center operations, we gained more than cost-savings by connecting through DSS’s remote operations center. We now count on detailed emergency communication via their dedicated operators 24/7. In the past, when situations were complex, our personnel were multitasking to the point that sometimes we could not get the best perspective on developing situations—especially when something affected several of our facilities at once. Now, we have immediate notifications; faster access to detailed critical information and alerts; and we can better utilize our officers. In some instances, we’ve actually lowered manpower costs.”
“At any given moment, there is something different going on at every one of our locations throughout the country. What’s impressed me about DSS, is that beyond having competent officers, their teams “get” the concept that we need to meet special requirements and address different vulnerabilities at each of our offices. They cross-train and they perform. It takes some of the stress out of my day-to-day operations.”
“It’s always a challenge managing a security team and most of the time the different security companies are hiring from the same labor pool. So, what make the difference? The Management Team. The DSS leadership team have been responsive to the needs of my organization. They are true partners in security and life safety.”
“Over the years, we have used many security contractors that haven’t always met our expectations. They’ve generally ‘over-promised and under-delivered’. It wasn’t until we contracted with the management team at DSS that we found a company where they actually do everything they say they will do.”